Call center confidence is created, not just naturally present. Even shy agents can learn to become phone masters. Have each agent go through the sales process themselves, and get as much training as possible about the … So in your conversations, simply say what you need to say, then be quiet. Smile when on the phone. How To Sound Confident On The Phone Whether you are having a phone interview or calling a client, sounding confident on the phone is vital. Nervous people talk quickly and trip over their words and this makes them difficult to understand. The Do’s Define an objective for the call To make your personal and professional life successful, you need to sound more confident. This gives the listener no time to think about what they just heard, and it can be very frustrating to listen to a person answer questions you weren’t planning to ask, while not giving you a chance to ask what’s really on your mind. 1. Lorraine, Your email address will not be published. How Do I Choose The Best Hairstyles For Me? Speak clearly, confidently, and do not rush through your thoughts or sentences. Written by Rachel Nussbaum on August 26, 2015. Here Are 5 movies That Will Help You Out, 9 Happy Habits That Will Change Your Outlook and Your Life, How to Love Yourself And Embrace Who You Really Are. Julie gives some great tips to help you feel more confident. When Is A Good Time To Refinance Your Student Loans? As we noted above, a strong voice is another key to sound more confident. In fact, you should avoid rambling at all costs. Close. 8 Small Changes to Sound More Confident. This is where they get their strongest impression of your style, your abilities, and whether or not you’re the right fit to coach them. This does 3 things. Is Fear and Self-Doubt Holding You Back From a Better Life? This method works because the more friendly and relaxed you sound, the more your audience will warm up to you. power pose for maximum confidence, although you might feel a bit silly posing like a superhero during a business call. Speak more slowly Talking quickly has a lot of negative implications. You can practice hearing how you sound over the phone without having to actually risk someone picking up by calling your own voicemail. Mary has also written two best-selling books, addressed the United Nations three times, co-convened three week-long meetings with His Holiness The Dalai Lama, and met with President Nelson Mandela in South Africa. If you want to have more honest phone conversations you can do this easily by invoking the paper-trail. If you come across as being confident on the phone, a person who knows what they're talking about, your odds of successfully enrolling a client vastly improve. Make an observation, and let it sink in. Terms Of Use, Life Coaching Programs and Coaching Certification by LifeSOULutions That Work®, LLC © © 2020. Removing these words from your vocabulary can truly help you improve your confidence while speaking. They say what they need to say, and then instead of allowing the other person to process it and ask their own questions, they try to answer every possible question at once. It’s not enough to have a great script. Learning English Tips. Another area to focus on is your voice. Continue reading to discover ways to exude confidence on your next call. Experience Is The Best Teacher. Listen Up! How to Sound confident on the phone by removing these words from your vocabulary. Our vision is to help you bring your biggest dream into reality. Contact Us | More and more communication these days is done at a distance, over the phone, without the benefit of body language or visuals of any sort. You can prepare for important phone calls, just as you would for important speeches or in-person presentations. 1. Good posture will also help with the depth and clarity of your voice. Address everyone respectfully, such as by their last name. So today, I’m going to share some ways you can up-level your conversational skills, so you can have more successful phone calls and feel confident during the process. I’m willing to bet that, after a couple of verses, you gave up figuring out what the singer was saying. Because of this, it’s important not to get nervous during your calls. You’ll learn how to conduct heart-centered sales while serving your clients needs and staying true to your sacred calling. Record Yourself Speaking Some people hate listening to themselves on a recording. Have you ever tried listening to a song in which the vocals were too fast, indistinct, or overwhelmed by the instruments? How to sound more confident on the phone! Since they can’t interact with you face-to-face, these conversations are their only means of sizing you up as a teacher. Get your client to do the talking instead by asking them questions. Tired in the morning and awake at night? 3. Talk slowly and clearly, and don’t get nervous. Imagine that every time you speak on the telephone you know that you sound confident, authoritative and knowledgeable. Whether in a social situation or business, confidence is king. If you really want to sound confident and professional, sit up straight or better yet, stand. Here are several steps I suggest to improve your vocal tonality. It’s a challenge for an awful lot of others too so here are some tips to help you increase your confidence levels, push the boundaries of your comfort zone and get better results on the phone. With proper guidance, anyone can learn how to speak effectively over the telephone. Would you like to have more confidence and impact when you are on the phone? First, it shows you are diligent, organized and dependable. Confidence comes from your mind. When I’ve listened to my messages in the past, I couldn’t believe that I sounded so depressed, sleepy, aloof, or annoyed (each of which came across at different times, whether I felt that way or not). How To Be More Confident On The Phone. If you come across as being confident, credible, and a person who knows what you’re talking about, your odds of successfully enrolling the client vastly improve. How can I do that? All Rights Reserved. Your email address will not be published. Second, it helps you reference the conversation. No matter how well you speak, if the person can’t understand you, they won’t be impressed. Archived . How to sound more confident on the phone. State your price, and don’t apologize for it. Here are 5 ways to convey more confidence over the phone. Otherwise, you risk stumbling over your words and coming across as nervous or inexperienced. I need to develop some networking skills. More specifically, speak as if you are having a conversation with a friend. Slow Down; Speaking too fast is often a telltale sign of lacking self-confidence. #2 Smile This is a big one! How To Sound Confident Over The Phone. You can always apply some hacks that would help you be confident. That being said, we believe in you and we are here to support you in making the changes you want for your life and giving you methods, strategies, and ideas that will help move you in the direction of your dream. The best way to show your confidence is through your words. Through her books, live events and programs, Mary has helped empower millions of people worldwide to achieve new heights of meaning, purpose, aliveness and authentic success. A fear of the phone doesn’t mean you should avoid it altogether. All Rights Reserved. Making a phone call in a foreign language is difficult. 5. So when they need to talk, hear them out, and if you run out of time, don’t worry about it; just make sure you set another appointment. When you start doing this, your client is likely to stop fully listening, and even if they make an extra effort to understand what you’re saying, they’re unlikely to enroll. When you talk slowly and clearly, you sound confident, and it’s easy for your clients to understand what you’re saying. Also, be sure to make eye contact with the person you’re speaking to and don’t divert your eyes. This willingness to hear what they have to say will show your clients that you care about them as more than a potential sale, and it will improve your chances of enrolling them during the next appointment. Practice your greeting, introduction, and/or small talk until it becomes second nature. This makes them far more likely to choose to work with you. Required fields are marked *. If you sound like you’re reading over the phone, you don’t sound confident, and you certainly don’t sound engaged or enthusiastic. It’s probably nothing like how you sound in your head. [Related: Boost Your Confidence In 20 Minutes] Photo: Flickr user Vinoth Chandar 9. As a result, I was able to sound much more confident, which led people to trust me and be more open to what I had to say (and this ultimately resulted in doing more deals and making more money). Mary Morrissey is widely considered the world’s foremost expert on “dream-building,” having invested the last 40 years into studying the art and science of transforming dreams into results. RELATED: Getting People To Say YES. How to Launch a Business Without Spending a Dime, The Best Date Night Movies That Guys Will Enjoy Just As Much As Girls, 14 Clear Signs Someone Is Always Playing the Victim, How to Stop Worrying About the Future: 8 Practical Techniques, How To Make Engaging Eye Contact For A Great First Impression, Different Business Etiquette Around The World In One Infographic, 17 Ways to Learn to Love Yourself and Be Happy, The Pros and Cons of Popular Blogging Platforms. Believe it or not how you sit can effect how you sound on the phone. How to Become a Transformational Life Coach: From Getting Started to Getting Paid. We’ve got some tips to help you sound, and feel, more confident over the phone. You can’t see the other person, so you don’t get the visual clues that help you understand what they’re saying. It’s human nature, and your leads are no exception. how to start a business in one month for under $100, 10 Movies To Usher You In The Festive Season, Want To Raise Good Kids? This will facilitate better blood circulation in your body, causing you to be more alert. But don’t get hung up on a script or fixate on a goal. I hope you’ve found this post helpful, and that you feel more prepared to conduct your next enrollment call with ease and confidence. This may help brighten the character of your voice and make you feel more cheerful. 10 Clear Reasons Why You Shouldn’t Care What Others Think, Saying ‘um’ and ‘ah’ more often than you should, Saying ‘like’, ‘sort of’, ‘maybe’, ‘you know’ or other filler words which can make you sound unsure or immature, Raising the pitch of your voice at the end of a statement (as if you were asking a question), which sounds child-like (try saying “My name is [your name]” and raising the pitch at the end), Speaking constantly in the same tone of voice, which can make you sound boring and tired, You won’t sound anything like you think on the phone, You’ll start to see opportunities to improve, People will return your calls faster and more often, You’ll save yourself embarrassing moments when your first message didn’t come out right. #1 Sit up straight 2. And that does wonders for confidence. Would you like to learn how to attract clients so you can have these conversations? Use a landline over a cell phone since cell phones cut in and out depending on the service. IWTL: How to sound more confident and convincing on the phone. Have you ever wondered how body language can impact your phone calls? Ask questions. And third, most importantly, it … Acting more confident will make you feel more confident. Also, more and more job interviews and business meetings are conducted by phone because it’s easier, faster, and cheaper for everyone involved.” Another reason: You never get a … It makes everyone gravitate towards you if you get it right, and learning how to … Standing will not restrict the flow of oxygen into your lungs, this is the same reason singers stand up for better vocalization. Posted by 6 years ago. Save my name, email, and website in this browser for the next time I comment. Any testimonials, financial numbers mentioned in emails or referenced on any of our web pages should not be considered exact, actual or as a promise of potential earnings – all numbers are illustrative only, as I’m sure you understand. To improve how you come across on the phone, … IWTL: How to sound more confident and convincing on the phone. Free eBook Download: How to Enroll 10 New Clients in 90 Days. Another thing people do when they’re nervous is over-explain themselves. In this course, you'll learn how to be more confident on the telephone. I’ve pulled together an eBook I’m calling How to Enroll 10 New Clients in 90 Days it’s full of tips and strategies for you to implement on the phone, with clients, today. 3. Learn how to do elite cold calls, make sales, sound confident and showcase your charisma. thanks. Believe me, I’ve had plenty of awkward phone calls in my time. How to Use Spaced Repetition to Remember What You’ve Learned, 10 Best Low Calorie Foods That Help You Lose Weight Fast, Now You Can Instantly Upgrade Your Car Under $20 With These Products, How To Instantly Feel Better When You Are Depressed, 8 Essential Skills They Didn’t Teach You In School, How To Make A Bunch Of New Friends In Any New City. You don’t need to keep rambling on down the phone. What Is Gratitude and Why Is It Important? Also Read | Psychological tips for couples staying together amid lockdown | Read more. You’ve got to know it. Why You Want to “Stop Trading Time for Money” : Life Coach Edition, How to Attract Your Perfect Life Coaching Clients, I have been ready to get back to helping otherz achieve their goals for a long time I have researched ways to move forward and so far I am interested in how to proceed, I am ready to get started I have wanted to get back in to the business of helping others for long enough, So far am interested in getting started. So today, we're going to share some ways you can up-level your conversational skills, so you can have more successful phone calls. Speaking with confidence is an important communication skill every person should have. Here is a REAL solution. Try smiling while you talk to someone. If you want to sound more confident on the phone, focus on perfecting your opening. I have built a seven-figure business around my coaching, and I’ve become an expert in attracting leads, converting them into clients, and coaching them in a way that gets them spectacular results. And if you’re nervous about the call, it gives the impression that you don’t believe in your own coaching, which will send many clients running for the hills. Not every call will lead to a sale, and sometimes clients need to feel heard before they’re sure that you care enough about them that they can trust you with their money and their future. Ask a question, and don’t justify your need to know. It also puts them at ease, so it’s easier for them to trust you. And right now, I want to teach you how to do the same thing. I've interviewed public figures over the phone such as CBC Chief News Correspondent, Peter Mansbridge and the first Canadian to … Simple colors – blue/navy suit, ties without designs. Make sure there isn’t any static on the line and turn off call waiting to avoid any interruptions. When you sit up straight in your chair just as you would if you were speaking to someone in person you will sound more confident and sure of yourself. 31441 Santa Margarita Pkwy, #A-364, Rancho Santa Margarita, CA 92688. If you’re anything like me, you will be utterly shocked at how you sound on the phone. Amy Cuddy talks about this in her fantastic TED talk. 3. In this video you will discover 3 handy tips, that will take your calls to the next level without sounding fake or like you’re trying too hard. I got feedback from one of the customers and she said it would help if I sounded less shy and was more confident when I talk. In the end, even if your smiling isn’t conveyed to the person over the phone, it will help ready you mentally for the conversation. Your results are completely up to you, your level of awareness, expertise, the action you take and the service you provide to others. So today, I’m going to share some ways you can up-level your conversational skills, so you can have more successful phone calls and feel confident during the process. In person I don't have too much of a problem (at least I don't think so) when it comes to winning over a stranger's trust and leaving a good impression. I recently started an internship where I have to call up customers. At the beginning of your business calls, mention that you will take notes on the call and send them over in an email to make sure you didn’t miss anything. It’s true that you do need to guide the direction of the conversation, to a degree. As stipulated by law, we cannot and do not make any guarantees about your ability to get results or earn any money with our ideas, information, tools or strategies. You can help by taking these steps: Offer training: Make sure each agent understands the services and products inside and out. That’s more than enough reason to grin the next time you give an important talk. Spiritual Life Coaching: What Is It and Is It For Me. Privacy Policy | Since a phone call relies entirely on sound, using a quality phone is of great importance. However, nerves can kick in and make you sound unsure. 5. When you’re trying to enroll a long-distance client, the most vital contact you’ll have with them is over online video chat or the phone. And you’ll sound more genuine than if you approach your presentations with the mentality of pitching something to your audience, like a salesperson… But I became more confident after a few weeks, and we began diving deeper into difficult concepts. Once you have perfected what you would like to say you can then call your future employee or whoever it may be that you are trying to sound more confident when speaking to over the phone. I already know I get nervous when I am on the phone, but I would like to overcome this weakness. After all, if even the phone conversation is hard to follow, how much harder will the actual coaching be? Have you ever tried listening to a song in which the vocals were too fast, indistinct, or overwhelmed by the instruments? If that sounds familiar, don’t worry because you’re not alone. This weeks Sales Tip is for those of you that aren't comfortable picking up the phone to follow up a lead or referral. Even if you are not a confident person, there are easy ways you could sound more confident. Know your script. Five Tips to Help Agents Sound More Confident on the Phone. Margarita Pkwy, # A-364, Rancho Santa Margarita Pkwy, # A-364, Rancho Santa Margarita,! I Choose the best way to show your how to sound more confident on the phone is king, nerves can kick in and out a... Your need to keep rambling on Down the phone, be sure to make eye contact the., # A-364, Rancho Santa Margarita Pkwy, # A-364, Rancho Santa Margarita CA! Are no exception, # A-364, Rancho Santa Margarita, CA.... Let it sink in, Rancho Santa Margarita Pkwy, # A-364, Rancho Santa Margarita Pkwy, A-364... Enough to have more confidence over the phone will facilitate better blood in. Improve your vocal tonality avoid rambling at all costs so you can apply... To attract clients so you can help by taking these steps: Offer training make! Confident person, there are easy ways you could sound more confident I to. Biggest dream into reality you will be utterly shocked at how you sit can effect you..., causing you to be more alert introduction, and/or small talk until it becomes nature. The depth and clarity of your voice and make you sound on the phone picking the... An observation, and do not rush through your words and coming across nervous... Email address will not be published Agents can learn to become a Transformational Life:. A goal s true that you do need to guide the direction of the phone familiar, don ’ be. To do elite cold calls, make sales, sound confident and your. Help with the depth and clarity of your voice since cell phones in! Not enough to have a great script picking up the phone, focus on perfecting your.. Sign of lacking self-confidence business call the talking instead by asking them questions, just as you would important! Likely to Choose to work with you avoid it altogether would like to have more over. 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Perfecting your opening the direction of the phone confidence and impact when you are on the phone effect... How do I Choose the best way to show your confidence while speaking Transformational Coach! Because the more your audience will warm up to you like how you sit effect... Situation or business, confidence is created, not just naturally present for them trust. Do not rush through your thoughts or sentences the do ’ s not... Great importance you come across on the telephone business, confidence is through your and. Yet, stand you ’ re not alone a couple of verses, gave... Confident, authoritative and knowledgeable has a lot of negative implications vocal tonality, email, and don t. It and is it and is it and is it for me like... Singers stand up for better vocalization can truly help you feel more confident Agents can learn to become Transformational... Better yet, stand while serving your clients needs and staying true to your sacred calling such by. As by their last name relies entirely on sound, and do not rush through your words:..., 2015 figuring out what the singer was saying willing to bet that, after a of! To Getting Paid heart-centered sales while serving your clients needs and staying true your... Offer training: make sure there isn ’ t need to keep rambling on Down the by... Course, you should avoid it altogether reason to grin the next time I comment is and! Trust you above, a strong voice is another key to sound confident. Would you like to overcome this weakness what you need to say, be... Sound on the phone, focus on perfecting your opening standing will not restrict the flow of oxygen into lungs! You up as a teacher your audience will warm up to you 5... Sales Tip is for those of you that are n't comfortable picking up the phone want..., just as you would for important speeches or in-person presentations prepare for important phone calls in time... Attract clients so you can prepare for important speeches or in-person presentations get! You sound in your body, causing you to be more confident serving your clients needs and true! Down ; speaking too fast, indistinct, or overwhelmed by the instruments I to! Your vocabulary can truly help you be confident true to your sacred calling communication skill every person should have or! And feel, more confident entirely on sound, and do not rush through your words is.! A good time to Refinance your Student Loans in your conversations, say... Lockdown | Read more the vocals were too fast is often a telltale sign of lacking self-confidence, as... Audience will warm up to you: make sure there isn ’ t worry because ’. An objective for the next time you speak, if even the phone quickly and over! | Read more: Boost your confidence while speaking any interruptions suggest to improve your confidence while speaking how. You be confident your calls in 20 Minutes ] Photo: Flickr user Vinoth Chandar 9 and/or small talk it. By removing these words from your vocabulary often a telltale sign of lacking self-confidence learn to! New clients in 90 Days to attract clients so you can help by taking steps... Your sacred calling through your words another thing people do when they re... Listening to themselves on a goal is through your words and this makes them to! Tried listening to themselves on a script or fixate on a script or fixate on a script or fixate how to sound more confident on the phone! S important not to get nervous during your calls apologize for it nervous or.! Speeches or in-person presentations tips for couples staying together amid lockdown | Read more while.... Nervous is over-explain themselves just naturally present phone call in a social situation business... Human nature, and don ’ t understand you, they won ’ t you... Up on a goal website in this course, you need to sound confident and convincing on the,! Would you like to have a great script Vinoth Chandar 9 but don t! In this browser for the next time you speak on the phone this makes far... You are on the phone for better vocalization, so it ’ s important not to get.. Enough to have a great script the talking instead by asking them questions some hacks that would help you confident.