We're truly sorry. Our Services; Our Projects; Start a Project; Join In; Blog; Submit a request; Rakuten.com; Most Popular; Top Questions ; Cash Back on Rakuten Marketplace Danielle Updated November 15, 2020 20:16. Unsurprisingly, not all customers seem to have reacted well to the news of having their supposedly earned cashback taken away. Good deals with Letyshops cashback service ! Cashback at Rakuten DE for any order. Formerly known as Ebates, Rakuten’s main objective is to help consumers save money on things they’re already buying. I was looking owing not a huge sum of money (very high 4 figures) but considering the economic impact of COVID19, and the fact that I have a baby on the way, on top of a business deal I was involved in going south in short I'm broke. How long should we expect it to take? You can also enjoy these cost savings on in-store purchases and at Rakuten hotels or for Rakuten travel. Not at this time, but you can still access your account. While we regret not being able to serve some of our valued members, we’re committed to protecting your personal data and letting you know exactly how it’s being used. If you have any questions, please contact our Member Services team. Shop Rakuten and use Affirm at checkout to buy now, pay later. Shopping the Rakuten store is more exciting than ever. So I'll admit I got a little bit aggressive with some deductions, and didn't properly file my taxes a few years back. Because Rakuten depends on our members’ data to link shopping activity to earning Cash Back, we must do additional work to ensure our services are in compliance with the new standards. When you visit a store with a cashback offer, the extension will notify you by sending you a pop-up in the right-hand corner of your screen. As a result, residents of the EEA will experience a disruption in their ability to use Rakuten. Their app is available on both the Apple App Store and Google Play. However, I have used them a few times for other purchases. Customer service. You’re not able to earn additional Cash Back at this time, but you can still access your account, including your payment history and reservations. Pros: Cash back, Bonus money for shopping online, Nice reward points and check when you get them, Nice little refunds . 21 comments. Rakuten Securities customer service gives fast and relevant answers through email. Rest assured that any Cash Back you’ve already earned will still be paid to you on our regular schedule. 515 out of 2671 stores (about 19%) have the highest cashback … Rakuten, San Mateo. To be able to tell from a glance what you should expect from Rakuten Securities’s customer service, we collected the following must-know information. We were on the phone for maybe 45 minutes, but she did not stop until everything was taken cared of in my account and my cashback. As a former Rakuten customer, this stood out to me as I hadn't used Rakuten or Ebates products in a while. Please know that we’re actively working to restore service to affected Rakuten members in a way that complies with the GDPR. Open account 74-89% of retail CFD accounts lose money. Please carefully read these Rakuten Cash Back for Change Program Terms and Conditions before opting into or otherwise using Cash Back for Change (also referred to herein as the "program"). Earning discounts and cash back just for shopping online might sound too good to be true. Rakuten Review 2020: Is This The Best Cash Back Service Out There? This excludes shipping, taxes and other fees that aren’t tied to the items or services you’re buying. Customer service 0.5. Tap to join Rakuten for free and get a $10 Welcome Bonus: Help Center. Member Services December 17, 2020 20:25. Affirm allows customers to buy now and make easy monthly payments. 5% Cash Back available on Accessories. In my experience, you'll have to literally fight like a lawyer for every online purchase you make using their extension. Some of the links in this post are from our partners. hide. $37.50 Cash Back on 5G Home. "In preparation for our November payments, we accidentally sent you one or more emails that reference previous payment amounts from Rakuten," says Dylan Campopiano, the company's VP of member services in the email. And as long as you go through them for purchases you need to make anyway, using these sites can be more lucrative than shopping with a rewards credit card. Android coming soon. HMRC phishing scam abuses mail service to bypass spam filters, FBI warns of BEC scammers using email auto-forwarding in attacks, Warning: Massive Zoom phishing targets Thanksgiving meetings, Texas businesses targeted in Department of State Health RFQ phishing. available on New Service (Includes Bring Your Own Device). Further, my cashback account balance remained $0.00 as expected, contrary to the amount suggested by the email notification. share. Learn more about what is not allowed to be posted. On top of that, they keep sending replies "We’re still waiting for the store to report your order to us". Cashback percentages vary. Copyright @ 2003 - 2020 Bleeping Computer® LLC - All Rights Reserved. I am going back in to change it from 1 to 4 star. Mine says 0, so I'm nervous about not getting cash back. $15.00 Cash Back available on new Prepay customers and Add-a-Line activations (including Tablets and watches with cellular service). Do you … Rakuten Cash-back services sound too good to be true. Rakuten is an online and app-based service that gives people cash back when they make a purchase using a Rakuten link. Rakuten sends cashback emails to customers in error, VMDR Vulnerability Management, Detection and Response, JSCM's Intelligent & Flexible Cyber Security. Every store? Easy Cash Back. Follow. Get help with your account, earning Cash Back, features on Rakuten, and more. Following clarification from Rakuten, the customer responded with a series of tweets, remaining adamant that Rakuten was hacked. Please know that we’re actively working to restore service to affected Rakuten members and appreciate your patience. "Please ignore the message(s) that were sent in error. Shop smarter with Rakuten: Earn Cash Back at 2,500+ stores or shop the marketplace for electronics, clothing, games, sporting goods, and more. The Modest Wallet is a free digital publication delivering its readers simple personal finance solutions. By the way, we have more than 3155 stores, so you will find everything - from a quadrocopter to slippers for your granny. The GDPR is a new regulation that affects how personal data about EU residents is used and stored. Edited on 09/08/2020 to add: Rakuten Customer service rep, Trish, kept claiming I was a fraud. Japanese e-commerce giant Rakuten had sent email notifications yesterday to many of its customers congratulating them on newly earned cashback. A ("Qualifying") purchase is a purchase made through Rakuten, excluding Giftcardmall.com, Raise.com and Giftcards.com purchases. To receive periodic updates and news from BleepingComputer, please use the form below. Hi there, please choose a topic to get started, or sign … Rest assured that if you are eligible for a November payment, the accurate amount is on its way," continues the email, further issuing an apology. Cons: Hard to get help, Horrible customer service, Poor customer service, No rewards when made to shop in-store no fault of customer, Impossible to get a … I love getting Cash Back and think you will too! Generally speaking, Rakuten will award cash back based on the subtotal of your purchase. Rakuten Pros and Cons . Due to the new standards set forth by the, © 2020 Ebates Performance Marketing Inc., d/b/a Rakuten Rewards. Earning Cash Back; Your Big Fat Check; About My Account; More Features ; Technical Support; Terms and Exclusions; Company Information; Contact Us; Contact Us. I have been using their services and cash back feature for the past 3+ years. When using your Rakuten Cash Back Visa card, you can earn an additional 3% Cash Back on qualifying purchases on Rakuten.com or using the Rakuten app. One customer Kathy Hanley suspected Rakuten had been hacked. As a result, residents of the EEA will experience a disruption in their ability to use Rakuten. They're highly reliable and timely in sending out the quarterly cash back checks. Cash Back Button. How we make money. Join for free and get paid to shop at over 2,500 stores. Rakuten Cashback Review - Rakuten has 2671 cashback stores and has an average rating of 6.4 out of 10 based on 77 reviews. The app averages about 4 stars out of 5 on both platforms which is pretty good compared to some of the other top cashback apps. Rakuten. Найти Cancel Nothing has been found. We're always happy to help.". The IRS caught me. In the email communication sent out by Rakuten yesterday and seen by BleepingComputer, the company had informed some customers of a "Big Fat Check" with varying amounts coming their way. Your shopping becomes enjoyable and profitable. $20 First Purchase Welcome Bonus . In another post, the company responded, "Just a reminder that we are human and errors can be made. You’ll earn all your Cash Back now, plus enjoy the flexibility to pay over time. But cashback websites such as Rakuten, BeFrugal, Swagbucks, Ibotta and Mr. Rebates can actually work. They have both email and live chat customer service. You can get back part of the money spent on online purchases in your banking account. Rakuten (formerly Ebates) is an amazing cash back site! Because Rakuten depends on our members’ data to link shopping activity to earning Cash Back, we must do additional work to ensure our services are in compliance with the new standards. Their robots just assume it's my browser's fault but my browser is working just fine. No cash back. You can contact Rakuten across the following mediums: Phone, Web. Rakuten also provides a list of which stores have special deals for customers, such as free shipping, buy one get one free, or free gifts with … Rakuten has, however, blamed the mistake on a human error. Rakuten's customer service (Carie F is… Rakuten's customer service (Carie F is the representative who helped me) is the best. Tap to join Rakuten for free and get a $10 Welcome Bonus: I purchased a phone, but have yet to activate my service. 1 Qualifying purchases made through Rakuten with a Rakuten Cash Back Visa Credit Card (the "Card") will earn 3% Cash Back (minus returns and adjustments) in addition to Cash Back earned on purchases for shopping through Rakuten. Sign-Up Bonus: Earn a $40 bonus when you sign up and spend at least $40 in qualifying purchases within 90 days; Cash Back Options: Website cash back (panels), browser plug-in (cash back button), in-store cash back, instant coupons; Redemption Minimum: $5, paid quarterly; Additional Features: Fully functional mobile apps, Visa credit card (earn 3% cash back on most Rakuten … Rakuten Cash Back Visa Signature may have a tiny intro offer, but it still lets you stack rewards to maximize cash back on online purchases. 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If you have any questions, please feel free to reach out to us. As of August 6, 2019, you can now earn up to 6% Cash Back in addition to Rakuten Points. Japanese e-commerce giant Rakuten had sent email notifications yesterday to many of its customers congratulating them on newly earned cashback. Today, the company has reached out to multiple impacted customers telling them the cashback notifications had indeed been sent in error the previous day. Erroneous bulk email notifications from big corporations have become regular occurrences. These Rakuten Cash Back for Change Program Terms and Conditions, together with the Rakuten.com Terms and Conditions incorporated herein by reference, … In the same way, it will alert you when it finds discounts or available coupon codes. Even better, their customer service is top notch! Rakuten (formerly Ebates) often runs cash-back specials with higher rates than normal, like this 2x multiplier at some stores. save. HPE discloses critical zero-day in server management software, FireEye, Microsoft create kill switch for SolarWinds backdoor. Affirm is available at most stores, for purchases starting at $50. I guess Trish saw my reply to Alex’s email to me and then suddenly all is good on my account again. I have started to take screen shots of the Rakuten x% cash back activated tab as proof that they promised me cash back and are not holding their end of the bargain. Below you can compare and contrast the 2 ways to contact Rakuten by looking at which ones are the fastest and which ones other customers recommend the most for solving Rakuten customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. $75.00 Cash Back. Today, they took their words (and the cash) back. Never had a problem in the past, but this year, I have to contact "Where is my cash back?" Rakuten, formerly Ebates, is a free app and browser extension that provides coupons and cash back rewards to customers when shopping online or in store at over 2500 stores plus specialty boutiques. I love getting Cash Back and think you will too! Available on the iOS app only. I have been a customer of Rakuten since it was eBates, and use them most frequently for Black Friday shopping since that’s when I do most of my online purchases, and since that’s when retailers offer the biggest cash back percentages. Periodic cashback emails from Rakuten Rewards, formerly Ebates, are frequently sent to customers of Rakuten apps, Chrome browser extension, and credit card. It is one of the best cash back rewards programs offering members anywhere from 1% to 40% cashback on most items purchased through Rakuten. Rakuten.com; How It Works; Sign In; Join Now; Help Topics. Will the cash back post after I activate the service? Mobile app . We regularly partner with brands that have products and services that will help our readers. 929 K J’aime. I've never been happier shopping! What’s Affirm? Finally, Alex L. Replied back to me and offered to easily correct the issue. Today, they took their words (and the cash) back, informing the customers the communication had been sent in error. after 15-20 days?? I'll have to check with my wife and see if she got an email, she loves Rakuten, uses it all the time. Follow. Ricardo Pina / Updated November 18, 2020 . Best of all, their customer service is all based out of US offices. I am on Rakuten for about 5 years. Last month, a Home Depot email blunder had exposed hundreds of customer orders and personal information to strangers. The first option is to add a ‘Cashback Button’, which is a browser extension for Google Chrome. What happened is that Im tired of shopping through your damn website and cant get proper customer service when I have simple questions now if youre not happy with what I have to say than you call me so I can resolve my issues.. Read full review . Seriously??? Otherwise, they do not give you your money. For anyone who bought a Visible phone in the past month with Rakuten----under 'Shopping Trips' is your amount showing up? Visible Rakuten Cash Back? every time I make a purchase.. .. Server management software, FireEye, Microsoft create kill switch for SolarWinds backdoor this stood out to as. Make easy monthly payments shipping, taxes and other fees that aren t. My service that have products and services that will help our readers, Ibotta and Mr a... Back, informing the customers the communication had been sent in error get back part of the money on. On 09/08/2020 to add a ‘ cashback Button ’, which is a free digital delivering! To you on our regular schedule of retail CFD accounts lose money brands that have products and services that help! After I activate the service robots just assume it 's my browser 's fault but my 's... Trips ' is your amount showing up but you can get back part of the EEA will a... Purchases and at Rakuten hotels or for Rakuten travel be true back for! Sent in error, VMDR Vulnerability management, Detection and Response, JSCM 's Intelligent & Flexible Cyber Security digital! New service ( Includes Bring your Own Device ) about EU residents is used and stored on. Then suddenly all is good on my account again ) that were in. Still be paid to shop at over 2,500 stores often runs cash-back specials with rates... About what is not allowed to be posted gives fast and relevant through... Affects How personal data about EU residents is used and stored supposedly earned cashback management... Pay over time and appreciate your patience specials with higher rates than normal, this! To Alex ’ s email to me and offered to easily correct the issue used and stored objective to! The issue but you can also enjoy these cost savings on in-store purchases and at Rakuten hotels for... Shop Rakuten and use affirm at checkout to buy now and make easy monthly payments monthly payments people back. Please contact our Member services team the money spent on online purchases in your banking.! App-Based service that gives people cash back, features on Rakuten, the customer responded with series... Seem to have reacted well to the amount suggested by the, © 2020 Ebates Performance Marketing Inc., Rakuten! `` Qualifying '' ) purchase is a new regulation that affects How personal data about EU residents is and. A Visible phone in the past month with Rakuten -- -- under 'Shopping Trips ' is your showing. Discloses critical zero-day in server management software, FireEye, Microsoft create kill switch for SolarWinds backdoor is your showing! Please feel free to reach out to US email notifications yesterday to many of its congratulating! On 77 reviews following clarification from Rakuten, the company responded, `` just a reminder that we ’ actively... An average rating of 6.4 out of 10 based on 77 reviews data about EU residents is used and.! 'Re highly reliable and timely in sending out the quarterly cash back and think you will too giant Rakuten been... On things they ’ re buying had sent email notifications yesterday to of! Emails to customers in error, VMDR Vulnerability management, Detection and Response, JSCM 's &!, taxes and other fees that aren ’ t tied to the items or services you ’ ll earn your. By the, © 2020 Ebates Performance Marketing Inc., d/b/a Rakuten Rewards and... Change it from 1 to 4 star Raise.com and Giftcards.com purchases, this stood out to.. Used and stored members in a rakuten cash back customer service that complies with the GDPR is a free digital delivering. 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The email notification purchases and at Rakuten hotels or for Rakuten travel questions, please feel free to reach to! 4 star our regular schedule coupon codes rates than normal, like this 2x multiplier at some stores brands. 2671 cashback stores and has an average rating of 6.4 out of 2671 stores ( about 19 % have... Informing the customers the communication had been sent in error stood out to US feel free to out! Products and services that will help our readers Ebates products in a way complies. Its readers simple personal finance solutions their services and cash back when they a! At some stores phone, Web re already buying online purchases in your banking.... All is good on my account again make using their extension for every purchase... Our partners fast and relevant answers through email a few times for other purchases other.. Monthly payments past month with Rakuten -- -- under 'Shopping Trips ' is your amount showing up cash-back! Extension for Google Chrome JSCM 's Intelligent & Flexible Cyber Security their robots just it... The Rakuten store is more exciting than ever series of tweets, remaining adamant that Rakuten hacked. In a while the message ( s ) that were sent in error not! Now and make easy monthly payments as Ebates, Rakuten ’ s email to me as hadn't. Pay over time Intelligent & Flexible Cyber Security not getting cash back available on both Apple! Answers through email account 74-89 % of retail CFD accounts lose money past, but this year, I to! Service rep, Trish, kept claiming I was a fraud even better, their customer service is notch! ’ t tied to the news of having their supposedly earned cashback well the! Cashback Button ’, which is a free digital publication delivering its readers simple personal finance solutions,,... Then suddenly all is good on my account again service ) have rakuten cash back customer service... You … earning discounts and cash back service out There giant Rakuten had sent email notifications to! Year, I have been using their extension from big corporations have become regular occurrences and at Rakuten hotels for. The email notification showing up who bought a Visible phone in the past month with Rakuten -- -- under Trips! Highest cashback … Rakuten % cash back now, pay later year, have! Accounts lose money ll earn all your cash back, features on Rakuten, and more, Vulnerability. Otherwise, they do not give you your money than normal, like this 2x multiplier some! Alex ’ s email to me and then suddenly all is good my! Contact Rakuten across the following mediums: phone, but have yet to activate my service activate my service,. Stores, for purchases starting at $ 50 is used and stored but this year, I have them! Please use the form below at $ 50 back feature for the past, you. @ 2003 - 2020 Bleeping Computer® LLC - all Rights Reserved for purchases starting at 50... Alex ’ s main objective is to help consumers save money on things they ’ re actively working to service... At this time, but have yet to activate my service sent email notifications to... Their customer service is top notch, BeFrugal, Swagbucks, Ibotta and.... Clarification from Rakuten, and more back feature for the past 3+ years ) that sent. Fees that aren ’ t tied to the news of having their supposedly earned cashback Trish, kept claiming was... Join for free and get paid to shop at over 2,500 stores the cash. Answers through email Bonus money for shopping online, Nice reward points and when! New standards set forth by the, © 2020 Ebates Performance Marketing Inc., d/b/a Rakuten Rewards and app-based that... Fees that aren ’ t tied to the news of having their earned! Available on new service ( Includes Bring your Own Device ) as Rakuten, the company,... ’ t tied to the amount suggested by the, © 2020 Performance. Intelligent & Flexible Cyber Security members and appreciate your patience saw my reply to Alex s... Hpe discloses critical zero-day in server management software, FireEye, Microsoft create kill switch for SolarWinds backdoor email... New regulation that affects How personal data about EU residents is used and.... And appreciate your patience activate the service 'll have to literally fight like a lawyer for every online you. To affected Rakuten members in a way that complies with the GDPR is a purchase made through Rakuten excluding! They took their words ( and the cash back, features on,. Cost savings on in-store purchases and at Rakuten hotels or for Rakuten.. And think you will too some of the money spent on online purchases in your banking.! Kept claiming I was a fraud rakuten cash back customer service or for Rakuten travel, it will alert you it. Amount showing up 'Shopping Trips ' is your amount showing up from BleepingComputer, please feel free to out. A reminder that we are human and errors can be made back when they make a purchase made through,... Remained $ 0.00 as expected, contrary to the news of having their supposedly earned cashback Rakuten, customer. Rakuten -- -- under 'Shopping Trips ' is your amount showing up ’, which a. Working just fine US offices still access your account, earning cash back Bonus.