It also provides a transcription of each message that can be sent via text message or email, and allows you to prioritize and archive your messages as you choose. In my experience customers using the iPhone with Tracfone’s Verizon towers will sometimes find that they have Visual Voicemail instead of regular voice mail like customers using Tracfone’s ATT or T-Mobile towers. Can anyone provide instructions for how to get the Voicemail to Text message feature to work? We'll also go over what to do if Voicemail Transcription is not working on your iPhone. The voicemail to TEXT MESSAGE (as I am reading the chart) is only on the iPhone. Here's how to use the voicemail-to-text feature known as Visual Voicemail on your iPhone. On iPhone 8 and earlier double press the home button. I have the same problem. ; Tap Settings. We specifically ordered the Premium version so that his voicemail messages would automatically be transcribed to text and then sent as text messages to his phone. If this is not what you are using please clarify. To set up your voice mailbox: On your phone, tap the Phone app. Which would lead me to believe that that is NOT sent via text message. My phone is currently updated to iOS 10.2.1 and Apple couldn't find an issue, they said it was a carrier side issue! Thanks in advance for your help with this! Thanks in advance for your help with this! Also Read: Fix iPhone Won’t Delete Voicemail Messages > Fix iPhone Voicemail Not Working. I noticed that both my wife's phone and my own we're no longer displaying the transcriptions for the voicemails. It's not cheap but the accuracy is way better than automatic transcription because humans do it. That's why Verizon's premium voicemail products allow you to have your voicemails transcribed and delivered as texts so you can read on the go. Tap Set Up Now. To check your connection, open Safari on your iPhone and type macreports.com in the address bar and tap Go. I'm most definitely NOT a VZW employee. We have 4 brand new iPhone 7's with this issue. I know they see these posts but won't do anything! If you see under the last column that says Yes for Voicemail to Text the number 4 is not indicated as it is for the iPhone one. Also, the transcription is never very accurate. Note: If you do not remember your voicemail pin password, call Verizon. If you see under the last column that says Yes for Voicemail to Text the number 4 is not indicated as it is for the iPhone one. Check your Internet connections. Scroll down to find the Visual Voicemail App. The Verizon Wireless Web site states that this is a feature of the Premium version of this feature: However, we have not been able to get the transcription service to work. They will be able to reset your voicemail password. ... reliable text transcription delivered to your voicemail app or text messaging stream. The feature is still in early beta stages, meaning that not everything will transcribe as clearly as you may want. ; Once your voicemail is set up, and you've added Voicemail to Text for iPhone, you'll automatically start receiving your voicemail messages as text messages that you can view in the text messaging app. For clarification, this is the transcription in the iOS 10 phone app, not the Verizon voicemail transcription feature. It's amazing how Verizon has no clue how to fix this issue. It does make checking your messages much easier though. It is a transcription directly in the Verizon Voicemail app and it is only the first 45 seconds of the voicemail that is transcribed. Tap the app, then tap force stop , then confirm . If the site loads, … However, there is no evidence on the Verizon Wireless web site that his phone does not support this capability. Verify your device has a data connection–transcription only works when data is on (either WiFi or cellular/mobile) Try connecting with cellular data instead of WiFi or … It worked fine when i was on AT&T! This ensures others can benefit from our conversation. If Voicemail Transcription is not working on your iPhone, check to make sure your phone is running the latest iOS update. Go to the Phone app, then tap the Voicemail tab. It will reset your iPhone network to the factory setting, but will not erase … If my response answered your question please click the 'Correct Answer' button under my response. Hello, @hlsingler, Thank you for reaching out. Visual voicemail simplifies your communication by sending a list of your phone messages to a preferred device. I had to get a new phone to switch to Verizon, did so, ported the number, and now I don't get the transcriptions at all. Tap the message from the calling party's number… I ported my number over from AT&T. To force close the Phone app, on iPhone X and later swipe up and hold. Just follow the steps under "Using Visual Voicemail #8 here > http://vz.to/2kMTsb7 If this is not what you are using please clarify. But, it works good enough to get the gist of a message without having to hear the audio of it first. Are you using the Apple application to listen to voicemails or the Verizon application? Flick or drag the Phone app card to top to force quit it. Don't set up or pay the $2.99 Verizon transcribe service. I switched from at&t with 4 phones. This ensures others can benefit from our conversation. Dial *86 on your iPhone and enter your voicemail password pin. Here we’ve rounded up 8 tricks or tips to fix voicemail won’t work on your iPhone in iOS 14/13, hopefully, these will help you out as soon as possible. Life doesn't always slow down long enough for you to listen to a voicemail. Siri might be responsible for your voice-to-text problems. Just follow the steps under "Using Visual Voicemail #8 here >. Transcribed voicemails will be sent as an SMS 5. I completely wiped and restored my phone and set it up as a new phone and it's still not working. It is not sent as a text message. ‎03-14-2017 12:29 p.m. Got a Like for Re: iPhone voicemail transcription not working. All of my old voicemails are now transcribing. You have to turn on Siri to get Voicemail transcription. It was right after that that I first tried testing voicemail and noticed transcription didn't work. Same issue here as well! Important calls can often slip through the cracks. DONWEG8, thank you for your time and patience. I too will post when I hear back from Apple! How can i get this basic feature working? This morning, 3/23, voicemail transcription is now working again for me. Then press the star key (*) 3 times. It's like the feature isn't even there. Is the email account associated with the phone getting emails with the voice transcription? You will see all the open app cards. Reset Network Settings. Turn on Siri in the Settings. The rest of the Premium Visual Voicemail features appear to work fine. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If an app isn't available on your Home screen, swipe left to access the App Library. I hadn't received a voicemail between 12/27 and 2/11 so I don't know when it stopped working, but I did an erase and restore from backup on 11/5/16 too and a voicemail I … ; If you don't see the option for transcriptions, go into About and let us know which OS it's running. Force Close and Reopen the Phone App. Voicemail transcriptions on my iPhone 7 Plus worked fine there. Only the first 45 seconds of each voice message will be transcribed 4. Check your cellular network connection and try to call someone. We have a visual voicemail option in which you receive your messages in the form of text for a cost but this can be opted out of. For clarification, this is the transcription in the iOS 10 phone app, not the Verizon voicemail transcription feature. I was asked to restore my phone to factory settings for testing purposes For the next 24 hours. Android supports voicemail transcription but it may be sent as an email, not a text message. Once you access your voicemail, press 1. We called Verizon customer support, and the nice representative guessed that maybe this feature is not supported on his phone. I don't want to pay to have my voicemail transcribed and sent to me via text, i want the basic iOS app to work as intended. This transcription is handled by Apple for free independent of Verizon. I know you want full access to the voicemail feature you are paying for. ; Tap Menu. This may fix the issue of voicemail not working on your device. Same problem here, as well as horrible service everywhere. Long story short I'm having the same problem I switch from AT&T to Verizon. Now we'll need to locate the Visual Voicemail App. I'm having the same issues! I had to get a new phone to switch to Verizon, did so, ported the number, and now I don't get the transcriptions at all. However, a lot of the time the problem is really caused by a software issue on the iPhone itself. After that, relaunch it. ‎03-09-2017 11:04 a.m. Got a Like for Re: iPhone voicemail transcription not working. Make sure that your iPhone is connected to the Internet and then test to see if voicemail transcription starts working. Messages go to text and email. There are no real settings, it just works most of the time. While the iPhone’s Visual Voicemail sometimes works with the different Tracfone brands, they do not seem to officially support it. It is not sent as a text message. Long story short I had to buy new phones for them to work on Verizon's network. I have the same issue, sounds like the same situation. How voicemail transcripts work on iPhone Create a voicemail password, then tap Done. It is a transcription directly in the Verizon Voicemail app and it is only the first 45 seconds of the voicemail that is transcribed. Are you using the Apple application to listen to voicemails or the Verizon application? Enter your password again to confirm it, then tap Done. So i just made the switch from AT&T to Verizon. MarcusS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the 'Correct Answer' button under my response. It's like the feature isn't even there. 1. If a post answered your question, please mark it as the answer. When that message appears the play back triangle and the message bar are grayed out and the message length shows 0.00 to 0.00 even though the caller has actually left a message. Read on another forum that Apple initiated a server side fix which took effect on 3/22 which would require restarting your phone to take effect. Android devices do qualify for Premium Visual Voicemail, but that no longer includes transcribed messages. Are you using the Verizon Voicemail app from the Play Store? Why won't anyone from  Verizon address this, obliviously it's an issue with the carrier! at&t it worked seamless. We have a visual voicemail option in which you receive your messages in the form of text for a cost but this can be opted out of. When I get voicemails about 50% of the time I get a message on the voicemail screen of my Iphone 6S that says "Transcription not available". I have two iPhone 7 that were previously on AT&T and the transcription voicemail worked perfectly. Open the AT&T Visual Voicemail app. iPhone voicemail transcription not working, Re: iPhone voicemail transcription not working, Sinplynando, we appreciate you joining our family, and we're going to work with you to get this resolved. This feature, called visual voicemail, has been on the iPhone since day 1, and is still not often found outside the iPhone ecosystem. At first glance, it seems unrelated, but Siri’s voice-recognition is a crucial tool for voice-to-text transcription. I was able to contact Apple support and spoke to a tech who gathered report logs from my phone and information and is now being forwarded to an engineer to take a better look at the information and hopefully figure out why this is happening . However, whenever i get a new voicemail now, i do not get the transcription. Got a Like for iPhone voicemail transcription not working. Did you get anything fixed? Voicemail Transcription: Discreetly read voicemails without listening to them 2. I got the exact same phone (iPhone 7 Plus in Jet Black) and i even ported over my number. This works in most cases, where the issue is originated due to a system corruption. If your iPhone is connected to the Internet, through Wi-Fi and/or a cellular connection, transcription will not work. Smh! I came to this thread to find answers which unfortunately none of this worked, so what I did was attempted to change my voicemail password by going to setting> phone>Change Voicemail Password. Verizon Tech support called Apple Tech support and found out that Voicemail transcription is related to Siri. -- Not Available 1. One of iOS 10’s new features, visual voicemail, hopes to expand the easiness of voicemail on iPhone even further, with voicemail transcripts. We enabled Premium Visual Voicemail on my son's Moto X Pure Edition phone tonight. Fix: Verizon Visual Voicemail not Working If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Plus in Jet Black ) and i even ported over my number iphone voicemail transcription not working verizon do it for the 24... 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