Costing me, my wife, my son and his family money and vacation time. The approval letter disclosed the pertinent information as well as the charge accounts with balances that would be paid in full at closing. Private messages do not impact your company rating. When I called they made an appointment for 3:00 pm and again they never showed up. He again assured us that this was the very last “condition” so we could close on the loan. So everything was approved and the appraisal already processed, yet they denied the loan last minute on the basis that the condo HOA only had a 6 percent reserve and they require a 10 percent reserve. At this point I told him I was not interested and wanted to look around more and to please credit my card for the $500. Most loan companies require that you pay for the appraisal, and then the bank controls the appraisal once it's done. He had never seen Quicken ask for more “proof” in his tenure with Quicken or as he stated “any other mortgage company he had been with.” I informed Mr. X that I did not want the loan if I had to falsify figures. They continue to say nothing needed. I wish to file a complaint against Quicken Mortgage loans. And was told the money would be refunded if didn't go through. The Department of Justice is charging Quicken Loans Inc., the nation’s largest Federal Housing Administration lender, for hundreds of violations in underwriting and originating FHA-insured loans. They are dishornest and a bunch of liars. You can try to reach review author by writing a comment to the review or try one of our business solutions. Quicken Loans is the largest mortgage lender in the U.S. based on loan volume and is licensed in all 50 states. I called your company for information on taking out a mortgage loan on my property after speaking with Bryant several times I decided I needed to speak to a lawyer first I told Brian this he continue to call me I received a letter of intent to proceed in June I told Brian I was not ready to finish the loan application 2 weeks later I received a letter will Bryant ran my credit trying to get me a loan that I did not want at this time please take this hard inquiry off of my credit history, 1 North Central Avenue, Phoenix, AZ 85004, 100 Public Square, Cleveland, OH 44113-2208, 6135 Park South Drive, Suite 200, Charlotte, NC 28210. East Suite 201 In addition to the home we reside in, we also have a rental property. It all sounded good in the begining 5.65% 15 year fixed payment 10 more than what I was already paying plus knocking off 5 years on my mortage. I was hired as a remote banker with all this promises but come to find out it was a complete lie and waste of my time . There are people on the other end of the phone not just purchasing or refinancing your loan product, they are funding their dreams, investing in their future. I focus on process improvements based on comments we receive. It comes in under what i thought my house was worth. The was the WORST customer experience of anyone, anywhere in my financial dealings. Got that done with more money out of my pocket. Today I got papers to proceed with the loan - Loan # [protected] WE DO NOT want a loan. Done that, we going to closing again. Username and password will be sent to you via email. I have heard about the low interest rates and I decided to reach out to Quicken Loans based on their 5 star... Quicken is trying to fleece illegally for a home owners policy that lapsed for a short time and they are trying to charge $569 for the less than two months that the homeowner policy was not active when that was in the past and it is three times as much as what the policy would have cost which is not even needed. Upon his initial review of our information he told us what the rate would be which was acceptable to us and that based on the initial information he had at that point, this would be a "slam dunk" loan but he immediately needed an upfront fee of $500.00 charged on our charge card to start the process and that would be credited to us at closing. My mortgage advisor was not helpful. We have a very good tenant and a legitimate lease with this tenant. This very same thing happened to us today! Initial Quicken Loans complaints should be directed to their team directly. Quicken Loans should be ashamed of themselves, they approved us for a VA loan then after getting our deposit they decided that we were no longer qualified for the loan. The closing costs had numerous charges and over charges, such as no credit for existing Title Insurance. Use my letter as a guide.If you terminated you dealings with Quicken prior to receiving much in the way of support documentation, and your money was taken, then do a written time line reconstructing the facts the best as you can. My name is Jeremy Meagher and I work with Quicken Loans Social Media Team. In that we probably would be unable to sell our home at this time we thought that a refinance at a lower rate and paying off credit cards would put us back on track. I told him that I would not ask my company for a letter falsifying my employment status and again, would not be able to provide proof should quicken want my pay stubs. My daughter got nothing but headache, stress and disappointment. I was, once again, assured that we would be going to closing and to “hang in there”. They all knew this in advance. We got all the way thru the process, appraisal done, all we had to do was transfer funds for the closing and a phone call changed it all. March 22 , 2018. Great Comment! The United States brings this civil action against Quicken to recover treble damages and civil penalties under the False Claims Act, 31 U.S.C. I have a mortgage with Quicken loans and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I haven't used the online account for five years. My problems with them are identical to yours. The big rush the usual loan programs were changing and more money would be required at the beginning of the year. Got that done will go to close first thing Monday morning. I believe there are other banks ready to loan. This has been going on for TWO MONTHS. He again assured us that this was the last "condition" in order to close. Results of rushing through the electronic paperwork before thinking it through! The morning of March 20, I received a call from Mr. X who informed me that the rate of 5.85 % was now 5.99%. Although your story does sound a bit...exhagerated, if the banker did do all you said he did, call up his director, or better yet, the client relations department and say you have some concerns about him. Mr. X told me that he would call me the next day to let me know if this would be possible. Run Run Run away from this company as a customer or employee . I filed a complaint with the BBB and I'm awaiting a 2nd response. Quicken is a huge scam ! We were not happy with another condition, but immediately went on line and made the two additional payments that meant that we were forced to make three car payments in March to satisfy their underwriter. They took my money, about ten minutes later a MR. Mike Mallis called and said I was approved with conditions. So what do we do? Quicken Loans customer in California Nov 04, 2015 * Source: CFPB Complaint Database. Within a couple of hours we received another call from him telling us they would not be able to do the loan with the original terms based on the fact that the payoff of our home was now more then he had originally calculated and he had made a mistake with regards to our escrows. Check out Quicken Loans Reviews at. My name is Deborah Simmons. And I do believe that QL deliberately railroaded her closing date. I asked Mr. X other than Quicken making more money off us for this great loan, what was the benefit to us? Jerry. All the information requested was faxed to Mr. X on March 20. Quicken Loans Mortgage department, FHA mortgage Application, originator, mortgage broker Texas. There may be more reports for "Quicken Loans" For more results perform a general search for "Quicken Loans" Showing 1-25 of 512 Found Reports For more results perform a general search for "Quicken Loans" Wondering if a report is missing? I suggest noone ever get a loan from them ever. I asked before they took my money they looked at my credit report and knew at that time ever thing. Find a job with a legitimate company. These folks will stress you into a stroke. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All We were very unhappy with this latest and greatest condition, however he assured us that this would be the “last” condition to get to closing. Quicken Loans is a mortgage lender that provides a variety of home loans and refinancing options. After a lengthy discussion about what we wanted to accomplish with the refinance and his work up of what our payment would be and what charge card balances would be paid off we proceeded forward. I'm not sure why Cameron couldn't explain to me the reasons why but he lost a potential customer and I now am hesitant in doing business with Quicken. Quicken loans is dishonest! Review #115189 is a subjective opinion of He again warned us that we already had a $500 investment in Quicken that we would forfeit should we not comply with this request. I will post this once again; here is the letter that I sent to the following agencies: Related: Quicken Loans - Double Talking Cusetomer Service - Caveat Emptor, Board of Governors of the Federal Reserve SystemDivision of Consumer and Community Affairs20th and C Streets, NW, Stop 801Washington, DC 20551, Federal Trade CommissionConsumer Response Center600 Pennsylvania Ave., NWWashington, DC 20580, Office of the Comptroller of the CurrencyCustomer Assistance Group1301 McKinney StreetSuite 3450Houston, TX 77010, I also sent a copy to the Senator of my State of residence. All paperwork was accepted and pre-approved. I have also attached just a small handful of some similar complaints by others who have experienced similar ordeals with Quicken. My house isn,t a HUD HOUSE NOR DID I HAVE A HUD LOAN. Comment the review as Quicken Loans verified representative. just a really quick comment. It came back fine. DAN GILBERT , you are very corrupt and could care less about the lives you are affecting in this country. Not to mention lost the opportunity to have the home she wanted. I will also interject here that whenever I called Mr. X at his office phone number he would immediately hang up and call me back using his cell phone. However, all was well and it was not going to be a problem. The guy I talked to, Eric, basically agreed with me and said there were certainly areas they could improve on but there was nothing more he could do and told me to contact their Special Relations department and that he could not give me back the $500. (Attachments E) Again, this was more money we had to spend out of our pocket to have our tax person prepare the newly requested tax info. There was another “small problem” and another “condition” had been added. Got it right away. At no time was I treated like an existing customer. This is full blown scam ring of 2019 . Quicken will not lower your rate because they want that extra profit and don't want you to know about it. The next day, March 26, we did get a call from Mr. X, however, it was not to schedule a closing date. I wonder, among other things, if this constitutes a clear example of “bait and switch”? I was told by X that the rate reflected in Quicken's online add was just a "teaser" rate to attract interest and would not be available for us. The lender offers conventional mortgages, adjustable-rate mortgages, Federal Housing Administration loans , U.S. Department of Veterans Affairs loans , U.S. Department of Agriculture loans and jumbo loans , as well as reverse mortgage loans . Here are the hours when online chat is available: Monday – Friday: 7:00 a.m. – midnight ET. ET. (Attachment D) These documents were faxed to Ms. X at 7:05 pm on March 25. This is a complete scam. He quoted me a rate of 5.85 %. I applied for a refinance mortgage from Quicken to use my remaining VA eligibility. Mortgage processor is giving me. One question I have, and maybe someone out there in web land can answer, is how Quicken derives at the up-front fee it charges each victim? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Quicken Loans Customer Service. I got a call from QL about refinacing with cah out. Complaints Finances Quicken Loans. Now let's say interest rates drop during you loan process. You will find throughout my letter that I refer to “Attachment A” etc. 0. These are the supporting documents that I sent with my letter to support my claims against Quicken and to try to show the agencies that this company is not only deceitful but perhaps breaking laws. During this same call I told Mr. X that I was now employed, part-time status, in a field that I had prior experience, and why not just add my income. If you cancel now, you're out $500 and you'll have to pay for a new appraisal for the next lender. 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