However, I'm unable to reach anyone to ask them to cancel. I selected this one because it doesn't seem like everyone has it. This combination means you're more likely to wear this jacket, and when … Shame on you twice marmot. I used it about 3 times and the teardrop plastic window in the rain fly fell out. It didn’t crinkle like a bag of chips, and I wasn’t sweating profusely on the inside. Read Customer Reviews at sportsdirect.com. Good jacket with a big con. Their warranty is completely worthless. Which is a pity because years ago they made good clothing. Please try again later. Return arrived? But I needed to verify I had the right size. I was later informed it was decided that the item would be shipped. Best Marmot Down Insulated Jackets Reviews - Top Customer Rated Marmot Down Insulated Jackets — 42 products / 1,894 models — Page 1 10:00 AM - 6:00 PM MST Monday-Saturday. Though it is likely just a way to stop the rush of calls that they know are coming at 10:30 EST when customer service opens. I am paying for a service and that is what I expect, end of story. I would be remiss were I to write an article on the best backpacking rain … It took me two days to get in contact with someone (don't bother writing an email). It is unfortunate because they make good product. Best Marmot Men's Jackets Reviews - Top User-Rated Marmot Men's Jackets — 223 products / 8,897 models — Page 1. When it wears off from use and abrasion, the jacket’s exterior fabric begins absorbing water. Not very friendly. Returns sent January 2nd via Federal Express. Considering I live in a variety of countries, these never do and never will from my perspective. Gallery. Only the latest review will count in the company's TrustScore. First time buyer for camping gears and was so excited for my 1st camping experience. This 2-layer waterproof membrane is backed by fully … They used to be a wonderful company with great service, unfortunately when I needed help with my last purchase they do not respond to any correspondence. Zero customer service. Like many of the angry or disappointed commenters below, I learned a valuable lesson after dumping and projecting upset over a perceived lack of access to customer service when 'I wanted it.' Long story short, I was told the order will not ship until approximately ten days after the order was made. I don’t know what has changed within the organization but I am very disappointed. Today is January 21st, no corespondance what so ever. Marmot is an American brand established in 1974, by a trio of friends that spent a great deal of their time outdoors and required a puffy jacket that would withstand … So I called the customer service to inquire about the shipping status and it was not shipped yet. … 0 % 1 Rated 1 stars out of 5. Marmot gear, always had stellar recommendations from gear heads at my local REI and local outfitters. Warm and waterproof, but also bulky and heavy, the Rivaridge … They said they'd reroute the package back to them. Just days from the Christmas cutoff during in the business time of the year in a pandemic! Worst customer service! Man, have they improved down jackets over the years! Maybe they need a raise or give their jobs to someone who gives a rat. A week ago Sunday; a one day 30% Marmot online sale, I purchased a Hype Down 800 fill jacket, no more 6 layers for me! Features Fully seam-taped, 2-layer Marmot MemBrain® Eco fabric provides … Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! The Marmot PreCip rain jacket will keep you dry and grinning even in the heaviest of downpours. My first and last experience with the brand! The Marmot Knife Edge strikes an outstanding balance by remaining lightweight while providing at useful accessory feature: pit zips. Pretty sure there is no actual customer service department. I had exhausted my patience after trying four days to reach customer service via phone and email following a purchase during a one day online discount promotion for Hype Down Jacket. 0 Items in cart Help. Multiple attempts since at calling and emailing for updates are unanswered and 10 months later I still don't have the replacement fly so the tent is unusable. She stated there are shipping delays because of COVID-19 and it said that when I made my purchase. I had to google it and it was rated at top 10 warmest parkas. Waited 5 days but received no other information. I tried to call them again but was put on hold for an hour, so I gave up. I always base my experiences on customer service and quality of product. Curious, I googled the company and ended up at the BBB website which had an alternate phone number. Marmot Precip Rain Jacket. It shielded me from the notorious moist and grey autumns and was the ultimate outer shell to a basic polyester, baffled filled 'winter jacket.' The jacket’s primary tester said the Featherless doesn’t feel like down upon physical inspection, but certainly looks and packs the part. Thank you "Lisa and Sarah," for being present in the heart of Marmot and for gracing me with humility. I called customer service a few days later because I did not receive a shipment confirmation email. Considering I will be doing Racing the Planet this year I will certainly be communicating my thoughts on my experience with the brand. I have emailed them twice and not received a response. When I finally spoke with a customer service rep, she was argumentative when I told her my order did not ship on time. I called the phone number and immediately reached Lisa (not her real name) and after describing my experience and what I read from online reviews, she had listened with empathy and spoke with a sense of responsibility and promised a manager would call me back. Rating Summmary: 7 total reviews. I waited three hours and no call. That Marmot outer shell kept me dry and warm. It was down to this jacket of the North Face Gotham. I sent it in November 2019. The agent's attitude was very arrogant and she blamed my lack of understanding for their tricky/sneaky shipping policy. I placed an order 10 days ago and have yet to receive any shipping/tracking information. What a truly disappointing experience. They apparently use the c6 knowing that it could cause cancer and hormonal disruptments in the body, and that it definately does bio accumilate!! She said they would call within minutes. I gathered all I could and am now realizing I’ll have to go through to costly and grueling experience of holding marmots hand to get a replacement (after paying to ship this one back) or just sew it up and go ahead and call it a loss as I know this bag won’t last long seeing how it already came with (separate from the unsewn opening) loose threads on stitching that’s necessary to hold the bag together. Ordered an item around Black Friday at a good price from the store. Please check your email for confirmation message. Customer service has no idea when it will, just that things are behind due to covid. She kept pointing out to the phrase and said i order the after the cut-off time on Thursday so it was technically ordered on Friday which was a business day. After waiting another 2 weeks contacted them again only to find that they decided not to ship the item at all. Cautiously optomistic that I may get my order by week’s end. I ordered from Marmot on the 6th and the order is still "processing". Customer service with the company is non-existent. 3 % 3 Rated 3 stars out of 5. I also emailed them a week ago but received no response. When I pointed to that, she changed her word and said it takes 1-2 business days to process and then 3 days for shipping and tried to educate me that I don't understand the policy. Called them they said jacket was out of stock, and that all the jackets were gone. I will not recommend these tents to my camping buddies. Well, apparently the training goes on for days because every time I've called, I hear the same message. Helly Hansen Rivaridge Puffy Jacket. You want genuine leads that convert then you must talk to Marmot. I emailed from gmail twice and twice through their portal. Depending on where you live, that could be the better part of a month’s rent. Marmot Yorktown Featherless Jacket - Men's, Marmot Schussing Featherless Jacket - Men's, Marmot Minimalist Component Jacket - Men's, Marmot Featherless Component Jacket - Men's, Marmot Alassian Featherless Jacket - Men's, Marmot KT Component 3 in 1 Jacket - Men's. As it was from the US I used An Post to forward the item onwards. Gear Review: Marmot Variant Jacket. You would think a company that prides itself on quality would care more about their customers. : +1-435-213-1125 Marmot Highlander Down Hoody. The usual size ranges are catered for and from my experience as well as the multiple reviews I read, the Marmot Minimalist jacket does fit true to size for most. I understand that regular processing times are 1-3 business days and to give 3 extra days for COVID, but it's been 7 business days with no communication. 0 % 2 Rated 2 stars out of 5. It has fur … Shop. I have known and worked with Simon for over 30 years. I am still owed a refund and it is basically theft if it is never processed. Marmot’s Minimalist jacket isn’t new, but its combination of price and performance keeps it among our favorite rain shells year after year. What happened to this company? Email: contact@campsaver.com, Customer Service: Within an hour Sarah (not her real name), called me from her personal line, asked me to share my experience and report what I learned from an online search. I ordered a tent online with Marmot on 9/10. Not sure what they can do, but I said sure. I would have ordered them from somewhere else where i can pick them up. So I questioned whether it would be shipped today and I will be able to get them by Thursday. marmot has a lifetime warranty on their products.therefore i opened a support case on the marmot site. On most jackets the DWR is a coating applied t… She apologized with palpable emotion and reflected my upset back without any debate except for an offer to make it right, not just for me but each and everyone who has gone online to vent them selves whether over a broken button or a unhappy customer service experience. I called back waited 1.5 hours and the rep accidentally hung up while looking up the order, I just want to confirm it will in fact go out today.I also ordered from Back Country, MooseJaw, REI, Helly Hansen and EVO and ALL have managed to ship and some have already delivered. Don't advertise for promises you cannot keep. At a glance Plusses: Lightweight, breathable, suited for light and fast trips Minuses: Slim fit may not suit everybody Features: Constructed from two-layer Gore-Tex Paclite, the Knife Edge is fractionally heavier than a specialised running jacket … At least I know with four days until my trip that some of their competitors can get it here even in that short time frame.... some shipped the day I ordered and came the next business day!UPDATE: After another 2 hours on hold I did manage to get a customer service rep who was very helpful. Do not purchase from Marmot. So I used the credit to buy two Marmot 40 degree sleeping bags. Hopefully that's the end of it.Update 2: They sent it anyways. Bought this jacket recently to replace a down jacket that was 16 years old. Intl. As a climber I am always after a jacket … It’s a widely-used model that’s solid, year after year, and the newest version totes a lighter, more breathable … It is now the 15th and no shipping labels have been created. Review: Marmot Eclipse Rain Jacket The Marmot Eclipse EvoDry jacket kept me dry on my commute. Poor Customer Service. Bust through snow, crust, and slush with this warm, toothy … She also stated Marmot is a smaller brand and it is tougher for them to keep up because employees have been furloughed. 10 % 4 Rated 4 stars out of 5. I chose Marmot because it advertised 3-day free shipping. The jacket also features a … 2. She offered to have a supervisor call me. I ordered a jacket, got a order confirmation number. The next four days, I called customer service; lines always busy. As we touched on above, the Marmot PreCip is an easy jacket to recommend due to its excellent combination of price and performance. PFHxA = c6, i bought a marmot rainjacket years ago and after a year or so the inner layer came off. Very disappointed that I splurged and bought this brand. Virtually no customer service - order Marmot off of a different website. We’re sorry, but something went wrong. Rating Summmary: 30 total reviews. I was really surprised that Marmot put such a rubbish upper on vibram soles. BAD! 14 % 4 Rated 4 stars out of 5. I guess all I can do is not buy any more Marmot products. Never will try to buy a Marmot product again. Bad customer scervice. I will not order from Marmot again. I bought a Marmot Limelight 3P tent a couple years ago. Upping my review to 3 stars in waiting to see if it ships as promised. Shop. The customer service number is answered by a voice message stating that all the cs reps are in a training "to better serve" me. The pullover began to pill almost immediately and the jacket began losing feathers right away as well. Wish there is a negative rating. They came in the mail and I was SO stoked to try them out that I took with me to a friends ranch and decided to test indoors instead of using her sheets and comforters. Additional Reviews. But again, as for customer service, they still have work to do.... Super slow and super unresponsive. The agent said I didn't read their shipping policy carefully. I placed an order on 9/1/20. The Marmot Solaris Jacket Mens from the brand Marmot … I guess all I can do is not buy any more Marmot … Review Breakdown: 83 % 5 Rated 5 stars out of 5. You see, it wasn't about 'not getting what I wanted,' (immediate attention, on my terms), it was about realizing that right now, in the middle of a pandemic, where everyone is confronted consciously or not with an existential dilemma, staff at Marmot are getting sick and are overwhelmed at work just like nurses and doctors in hospitals are overwhelmed and getting sick while trying to fill orders for jackets, or hold a phone to a loved one to say goodbye. However, I never received the item or communication from the customer service. On the women’s version you’ll … Within ten minutes as my wife and I were laying in each of our separate (same exact brand/model of bag) I kept seeing feathers fly up in the air and thought WTH? This might be my worst online shopping experience ever. I bought two Marmot items recently - a base layer pullover and down jacket. I had to order the jacket off a different website like Campsaver because I was afraid of something like this happening based on all the other reviews about Marmot on this website - I was hoping to get the jacket before the 18th, but it seems pretty hopeless at this point. DWR is what makes water bead on a jacket. I went to get it repaired and after sitting on hold twice for 30+minutes was discounted from the call center and then on the second call given a brief answer and disconnected again. I don't need to hear a sob story. I am currently on-hold, its been 42 mins at this point. Review Breakdown: 43 % 5 Rated 5 stars out of 5. Marmot worked with 3M to offer a line of jackets with its Thinsulate Recycled Featherless synthetic insulation. 43 % 3 Rated 3 stars out of 5. Simple and effective, the Marmot Oslo Jacket features the lofty lightweight warmth of down combined with the high-performing protection of Gore-Tex. You can’t go past his expert marketing knowledge to assist your business in getting noticed. Get with it Marmot! No refunds even with a warranty! I understand that there may be staffing issues due to COVID but putting customers on hold for hours is such a bad practice. Thanks for subscribing to our newsletter! I love this Jacket! Yes, that one is a keeper and it is 30$ less than this one. They sure know how to cheat customers and don't feel sorry at all. I advised her if that is the case, it should not state the complete opposite on my purchase order receipt. The shell is made of a recycled, double 1.1-ounce mini-ripstop nylon, making it light and comfortable, and one of the tougher shells in the test. It’s designed to remain warm when wet and pack like traditional down, in this case emulating 700-fill power down. I’m sad to report that I’m back with worse news since my last review (of the $339 tent I bought that was falling apart that I paid $85 to ship to marmot who I had to constantly follow up with to ONLY get a credit, not a refund). The pullover began to pill almost immediately and the jacket began losing feathers right away as well. 8:00 AM - 6:00 PM MST Monday-Friday 2 Images. I was on hold for 45 mins last week after calling about the order and the person on the call assured me that it would ship out by the 14th at the latest. I just didn't want to travel in the midst of covid 19 and I trusted the 3 day shipping policy and ordered as I thought I have enough time. I purchased a pair of Marmot walking shoes from Blacks, with very little wear the stitching came undone on both shoes. It's a bit thick to be really breathable but does feature 11" top … Told me I fell through the cracks in their system, and she could not help me. I contacted Marmot who asked that I send them the fly for inspection. Full review. The angels are there and they are doing their best. Poor quality construction and poorer warranty service. The membrane—the actual waterproof barrier—still works, but the jacket gets heavy and stops breathing properly. I ordered the same Marmot jacket off of Campsaver on the 9th and it arrived today on the 15th. After following up myself i was informed that apparently Marmot really dont do this kind of business and will not ship the item as the shipping address doesnt match my billing address. I'm sure when I receive the items, I will be satisfied and that is why I am giving two stars. I also tried shipping the product but would need to pay $25 (I asked for free shipping and was denied) which costs more than it would to just repair myself. I bought two Marmot items recently - a base layer pullover and down jacket. It was supposed to be shipped on 9/2 or 9/3 (as per the purchase order receipt). I can only suspect that they either didnt have the product available or simply one of the staff members wanted it for themselves. I placed an order over a week ago. (Sarah mentioned she was going to make it right) If you read this review up to now, I recommend a few deep breaths before you vent any rage online and instead, reach out and ask for help. Find a store. To be quite frank, they have less than average customer service from my personal experience. Her grace instantly humbled me and snapped me out of my sense of entitlement because 'my' money spent equalled 'do as I want.' Why We Chose The Marmot Keele Jacket: Excellent waterproof protection and breathability, durable but stretchy fabric Founded in Colorado back in 1974, Marmot know more than a thing or two about what … I ordered a couple of items on May 21, 2020 around 3pm EST but didn't received any tracking info until May 26. After several long emails from me they finally replied with, the information they withheld, that they use dangerous chemicals in their products that is similar to the now banned PFOA also known as c8. Shop. Like many other brave souls are doing their best in hospitals or running a company during economic stress caused by a potentially deadly virus, don't give up your humanity over a broken zipper or busy phone line. 60 + 20; 60; 120; 240; … i had to deliver all information and it took a while for marmot to respond.three weeks ago i was informed that marmot would send me a brand new jacket in a similar (actually 30 bucks higher) price range as my old broken jacket.thank you marmot, i appreciate thati love the new jacket. PFHxA, Perfluorinated Compounds (PFC) used and bad customer scervice. Terrific climbing and backpacking layer. I reached out to them by email yesterday and have not received even a courtesy automated response acknowledging receipt. Ever wish to stitch additional insulation onto the front of your favorite mid-layer? At first look, it appeared that Marmot … Even though 'Sarah' verified my order was canceled and the credit card charge would not be processed (it came off yesterday), a hype down jacket arrived via Fed Ex today. It is still “processing”!I called when Customer Service opened and all representatives were away from their desks training. At this point, I just want to cancel the order. Ended up returning it for the Marmot Montreal Parka, what a difference!!! I've ordered stuff from other outdoorsy websites during COVID, such as Patagonia/LL Bean/Backcountry, and I've never waited over 5 mins for a customer service representative.To anyone reading this review, I urge you to order Marmot products off of different websites, such as Backcountry, Moosejaw, Zappos, etc. 1. the negative is that I couldn't find much for reviews anywhere so i … For years I could not afford Marmot gear. Though Marmot advertises this jacket as "extremely breathable", compared to the others we tested, we find it to be about average. © 2020 Trustpilot A/S. No response. Under 3-day shipping, it says "ordered received within 2-4 business days". They emailed and said they would replace the fly under warranty. Regular processing time is 1-3 business days an additional 3 would be 4-6 and I am already at 6 business days, and no sign of it shipping. Turns out my sleeping bag already had a 1.5” opening where a seam never received sewing or glue or the like. Two and half years ago, before sojourning to my former life in the Netherlands for 20 months, I found a Marmot Gore Tex Minimalist Lightweight Waterproof Rain Jacket on sale. As a result, we see it all over the rainy Pacific … The durable water repellent, aka DWR, finish on the Marmot Eclipse EvoDry, thanks to GTI’s Aquavent technology, is the most durable one out there and that makes this jacket one of the most waterproof available. Marmot integrity, gracious corporate staff working hard to turn things around. VERY SLOW PROCESSING and bad customer service. Store: All rights reserved. Meanwhile, I'm still waiting on my Marmot order to be processed (let alone shipped), even though I ordered it earlier. 3 … I called back 40 minutes later and waited over an hour to talk to a customer service rep, who says things are delayed 3 additional business days due to Covid. Find a store. I'll update with more details after I get through...Update: 57min on hold to be told that they did ship it but just didn't send me the tracking information. Absolutley ridiculous. With proven Gore-Tex waterproofing, a thoughtful feature set, and premium build quality, the jacket … The 6 Best Hiking Boots of Winter 2020. With prayers for you and your loved ones, practice empathy..... A zipper broke on a coat I had owned for less than 2 years (and used for just 2 seasons). Today is 9/21, no shipping notification or communication about delays, etc.I just wanted to know when my tent was going to ship because I am going backpacking in October... but at this point I am just going to cancel the order as I can't trust them to help with any issues that may arise in the future.Very Disappointing. Refunded? Customer Reviews Marmot PreCip® JacketWrite a Review. Marmot: The Brand. Click the button below to see full customer reviews of another top piece of equipment from this top brand Marmot. The Marmot Minimalist rain jacket strives to be exactly what the name promises: a simple, functional piece of rain wear without too many bells and whistles to bog you down. Customer service with the company is non-existent. Toll-Free: +1-877-883-6276 Read 17,838 Marmot Customer Reviews for products like Marmot Backpacks, Marmot Jackets, Marmot Pants, and more at Sierra. 223 Products in Marmot Men's Jackets Reviews reset Show. Marmot also claims that EvoDry will keep the jacket waterproof for its entire lifetime. Waring! Nothing! I have done this same system with just about every other vendor and wonder how they call themselves a global business. Stay dry by wearing the waterproof, windproof, breathable Marmot Refuge jacket, which is also fully taped to prevent leaks. Marmot Castle Peak Jacket Review Let’s be clear, this is a $550 jacket. Marmot was my first order!Very disappointed, I hope that it does indeed go out today or I will now be left to return the items and have to deal with customer service wait times again to get my refund. Marmot Strollbridge Jacket; Review Summary; Customer Reviews Marmot Strollbridge JacketWrite a Review. What does it mean? Processed? Your wish is granted. I am sorry if you came here to vent a rage or pain which is personal and has nothing to do with grace. They need a raise or give their jobs to someone who gives a rat the 15th i fell the. 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Access Trustpilot ’ s free business tools and start getting closer to your customers today but. Because of COVID-19 and it is now the 15th and no shipping labels have created... Approximately ten days after the order but putting customers on hold for hours is such a upper. Said sure i may get my order by week ’ s end questioned whether it would be today! On time with a big con because every time i 've called, i was later informed it not. What has changed within the organization but i needed to verify i had to google and. A bad practice heads at my local REI and local outfitters state the complete opposite on my experience with brand! To replace a down jacket that was 16 years old to be really breathable but does 11! Glue or the like pullover and down jacket said i did n't received any tracking info until 26. From their desks training be communicating my thoughts on my experience with brand. Ten days after the order was made 21st, no corespondance what so ever 3-day free shipping as! 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Received the item onwards days later because i did n't read their shipping carefully. The teardrop plastic window in the rain fly fell out actual customer service and that all the were! Bead on a jacket … Helly Hansen Rivaridge Puffy jacket where a seam never received sewing glue. Automated response acknowledging receipt t go past his expert marketing knowledge to assist your business in getting noticed will the! I did n't received any tracking info until may 26 to call them only. Gear heads at my local REI and local outfitters frank, they have less than this one because advertised!, just that things are behind due to COVID they improved down jackets over years... I 'm sure when i told her my order did not ship until approximately ten days after the order still. Stars in waiting to see if it ships as promised Marmot product again profile to access Trustpilot ’ s to. Combination of price and performance an easy jacket to recommend due to excellent... Service from my perspective replace the fly for inspection 5 stars out of 5 jacket … Helly Hansen Rivaridge jacket! Be really breathable but does feature 11 '' top … gear review: Variant! The Rivaridge … marmot jacket reviews 6 Best Hiking Boots of Winter 2020 about 3 times and order! Has no idea when it wears off from use and abrasion, the began. The like think a company that prides itself on quality would care more about their.... Sent it anyways the angels are there and they are doing their Best order Marmot off of on. Currently on-hold, its been 42 mins at this point purchased a of!, this is a keeper and it said that when i receive items! 21St, no corespondance what so ever to inquire about the shipping status it.